FAQs: What Does a Commercial Cleaning Service Typically Include?

Commercial cleaning services can handle everything from daily dusting and vacuuming to deep-cleaning carpets and polishing floors. 

Even if you run a small office or a large warehouse, keeping the workspace clean is essential for a safe, welcoming environment. 

But what exactly can you expect when you hire a commercial cleaner? Many businesses have questions about what’s included, and that’s where this guide comes in. 

From basic services like emptying bins and sanitising restrooms to specialised tasks like window cleaning and floor waxing, we’ll cover all the common queries to help you get the best service for your needs.

FAQ Section

What is Commercial Cleaning?

Commercial cleaning focuses on maintaining and cleaning business spaces like offices, retail stores, warehouses, and more. 

Unlike residential cleaning, which deals with homes, commercial cleaning covers larger areas with more foot traffic and often requires specialised equipment and techniques.

Here’s what commercial cleaning usually involves:

  • Larger scale operations: Commercial cleaners work in spaces designed to accommodate more people, so they use equipment suited for bigger tasks, like industrial vacuums and floor polishers.
  • Tailored services: Offices, gyms, hospitals, and retail stores each have different cleaning needs. Commercial cleaning companies adapt their services to fit the specific requirements of these environments.
  • Specialised tasks: Beyond regular dusting and mopping, commercial cleaners might offer services like carpet cleaning, window washing, and sanitising high-traffic areas.

The goal is to keep business premises clean, hygienic, and presentable, ensuring a safe and pleasant environment for employees, clients, and visitors.

What Services Are Typically Included in Commercial Cleaning?

Commercial cleaning covers a wide range of services to keep business spaces looking their best and running smoothly. Here are some of the typical tasks you can expect:

  • Floor care: Vacuuming, mopping, sweeping, and even polishing to keep floors clean and safe.
  • Dusting: Removing dust from desks, shelves, equipment, and other surfaces.
  • Restroom sanitation: Cleaning toilets, sinks, mirrors, and restocking essentials like soap and paper towels.
  • Trash removal: Emptying bins and replacing liners.
  • Surface disinfecting: Wiping down high-touch areas like doorknobs, light switches, and elevator buttons.
  • Kitchen and breakroom cleaning: Cleaning countertops, microwaves, and sinks, plus tidying up any shared spaces.
  • Window cleaning: Keeping windows streak-free, both inside and out, to let in more natural light.
  • Carpet cleaning: Vacuuming daily, with occasional deep-cleaning to remove stains and allergens.

These services can be customised based on your business’s needs, ensuring a clean and welcoming environment for everyone.

How Does Commercial Cleaning Differ from Janitorial Services?

Commercial cleaning and janitorial services might seem similar, but there are some key differences. 

Commercial cleaning typically involves more specialised, deep-cleaning tasks that are done on a scheduled basis, such as carpet shampooing, window washing, or power washing exterior surfaces. It’s often carried out after business hours or during specific times to minimise disruption.

Janitorial services, on the other hand, are more about the day-to-day upkeep of a facility. This includes tasks like emptying trash bins, dusting, mopping floors, and cleaning restrooms. Janitorial staff usually work during business hours, ensuring the space stays clean and presentable throughout the day.

In essence, janitorial services handle regular maintenance, while commercial cleaning focuses on deeper, less frequent jobs that require special tools and skills. Both are essential for maintaining a clean, safe, and welcoming environment, but they serve different purposes depending on what your business needs.

Can Commercial Cleaners Customize Their Services?

Yes, commercial cleaners offer a variety of options to fit the unique needs of different businesses.

From small offices to busy retail stores and large industrial facilities, cleaning services can be adjusted to meet specific requirements, ensuring the space gets the right care without unnecessary extras.

Businesses can start by discussing their priorities. For instance, an office might need regular dusting, vacuuming, and restroom cleaning, along with extra attention on sanitising high-touch areas like keyboards, phones, and light switches to minimise the spread of germs.

A gym or fitness centre, on the other hand, would focus on deep-cleaning equipment, disinfecting mats, and wiping down machines multiple times a day.

Frequency is another key aspect. Some spaces need daily attention, while others might require a weekly deep-clean. Commercial cleaners can arrange a schedule that suits the business, accommodating off-hours or daytime cleaning as needed.

There’s also the option to add specialised services. Retail stores might want regular window cleaning to keep displays clear and appealing, while restaurants could need thorough kitchen cleaning that covers grease traps, stoves, and exhaust vents.

Schools and healthcare facilities might prioritise services like deep sanitisation or carpet cleaning to maintain high hygiene standards.

Additionally, businesses can choose eco-friendly cleaning options. Many commercial cleaners now offer green services using non-toxic products, ideal for those looking to reduce their environmental footprint.

This flexibility ensures each business gets a cleaning plan that aligns with its budget, space, and safety standards, making the service both efficient and effective.

Are Cleaning Products and Equipment Provided by the Commercial Cleaning Service?

Yes, commercial cleaning services usually provide all the necessary cleaning products and equipment. 

This means businesses don’t have to worry about stocking up on supplies or investing in specialised tools. The cleaning team arrives with everything they need, from industrial vacuums and floor scrubbers to disinfectants and cloths.

Bringing their own supplies allows cleaners to use products that are effective for commercial environments, tackling everything from routine dusting to deep sanitisation. 

For businesses that require extra attention, like healthcare facilities or gyms, cleaners may also use specialised equipment for tasks such as steam cleaning or carpet extraction.

Eco-friendly options are increasingly available too. Many commercial cleaning companies offer green cleaning services, using products that are biodegradable, non-toxic, and safe for the environment.

These eco-friendly solutions are perfect for businesses that want to minimise their environmental impact while maintaining a clean and healthy workspace.

Is It Necessary to Hire a Commercial Cleaner for My Office?

Hiring a commercial cleaner for your office can offer several benefits compared to handling cleaning tasks in-house. Here’s why it might be worth considering:

  • Expertise and Efficiency: Commercial cleaners have the training, skills, and equipment to do the job quickly and thoroughly. They know how to tackle stubborn stains, high-traffic areas, and hard-to-reach spots, ensuring the space is properly cleaned every time. In-house staff may not have the same level of expertise or the right tools, which can lead to less effective results.
  • Time-Saving: When employees handle cleaning tasks, it takes time away from their primary responsibilities. Hiring a commercial cleaner means your staff can focus on their work without the distraction of maintaining cleanliness. Cleaners can work after hours or during less busy times, ensuring the office is always presentable without disrupting daily operations.
  • Consistent Results: Commercial cleaning services stick to a regular schedule, so you know your office will be cleaned consistently. This helps maintain a professional appearance and a pleasant environment for both employees and clients. In-house cleaning may be inconsistent, especially during busy periods.
  • Health and Hygiene: Professional cleaners use products and techniques designed to sanitise and disinfect, reducing the spread of germs and illnesses. This is especially important for shared spaces like restrooms, kitchens, and meeting rooms. A healthier workspace means fewer sick days for your team, which boosts productivity.
  • Customised Cleaning Plans: Offices have different cleaning needs, and commercial services can tailor their approach. As long as it’s daily cleaning, deep cleaning on weekends, or specialised tasks like window washing or carpet care, commercial cleaners can adapt to what suits your office best.
  • Cost-Effective: While hiring a cleaner is an added expense, it can be more cost-effective in the long run. You avoid the costs of purchasing cleaning supplies and equipment, plus there’s no need to allocate staff time for cleaning. A clean office can also make a better impression on clients, which can lead to more business.

What Types of Businesses Benefit Most from Commercial Cleaning Services?

Various industries benefit greatly from commercial cleaning services, especially those where cleanliness is crucial for safety, customer experience, and regulatory compliance. Here are some of the key types of businesses that rely on these services:

  • Offices: Regular cleaning helps maintain a professional environment, ensuring that workspaces, meeting rooms, and common areas are clean and welcoming. It also reduces the spread of germs, keeping employees healthier and more productive.
  • Healthcare Facilities: Hospitals, clinics, and dental offices need strict hygiene standards to prevent the spread of infections. Commercial cleaners who specialise in healthcare settings use hospital-grade disinfectants and follow specific protocols to ensure patient safety.
  • Retail Stores: Clean stores make a positive impression on customers and enhance the shopping experience. From regular floor cleaning to window polishing, commercial cleaners help retail businesses present their best face to the public.
  • Restaurants and Cafés: Food establishments must meet health and safety standards, making thorough cleaning a priority. Commercial cleaners can handle tasks like deep-cleaning kitchens, sanitising food prep areas, and maintaining clean dining spaces.
  • Gyms and Fitness Centres: High-touch surfaces like exercise equipment, mats, and locker rooms require regular disinfection to keep members safe. Commercial cleaning services ensure that these facilities stay hygienic and pleasant for users.
  • Hotels and Hospitality: Cleanliness is a top priority in hotels, where guests expect spotless rooms, lobbies, and dining areas. Professional cleaners help maintain high standards, ensuring a comfortable stay for guests.
  • Schools and Daycare Centres: Educational facilities must be clean and safe for children. Regular cleaning of classrooms, restrooms, and play areas helps to prevent the spread of illnesses and keeps the environment conducive to learning.
  • Warehouses and Industrial Facilities: Clean workspaces can improve safety by reducing the risk of accidents caused by dust, spills, and clutter. Industrial cleaning services can also handle tasks like equipment degreasing and floor maintenance.

What Are Commonly Overlooked Areas in Commercial Cleaning?

There are certain areas in commercial spaces that can easily be missed during routine cleaning, but they deserve extra attention because they are high-touch surfaces where germs tend to accumulate. 

Door handles are a prime example. Every person who enters a room touches the handle, making it a hotspot for bacteria. Regularly disinfecting handles, knobs, and push plates helps reduce the spread of germs throughout the office or facility.

Elevator buttons are another area often overlooked. People press these buttons multiple times a day, which can quickly turn them into breeding grounds for bacteria. Cleaning them frequently is essential, especially in buildings with a lot of foot traffic.

Other high-touch areas include light switches, handrails, and shared office equipment like printers and coffee machines. Even if the main areas look clean, neglecting these smaller spots can lead to a buildup of germs and bacteria. 

For example, desks and keyboards in shared workspaces can harbor dust, crumbs, and bacteria if they aren’t wiped down regularly. Restroom fixtures, such as faucets and toilet flush handles, also need more than just a surface wipe to ensure proper hygiene.

In break rooms and kitchens, appliances like microwaves, fridges, and coffee makers can be easily missed during standard cleaning routines. Regularly cleaning and sanitising these appliances helps prevent unpleasant odors and keeps the area inviting for everyone.

How Often Should Commercial Spaces Be Cleaned?

The cleaning frequency for commercial spaces varies, but here are general guidelines to consider:

  • Offices:
    • Daily: Vacuuming, dusting, emptying bins, and sanitising high-touch surfaces like desks, door handles, and keyboards.
    • Weekly: Deep-clean tasks such as carpet vacuuming under furniture and polishing floors.
  • Retail Stores:
    • Multiple times daily: Cleaning fitting rooms, checkouts, and restrooms to manage high foot traffic.
    • End-of-day: Thorough cleaning to prepare the store for the next business day.
  • Gyms and Fitness Centres:
    • Multiple times daily: Disinfecting equipment, high-touch areas, and locker rooms.
    • Weekly: Deep cleaning of showers, floors, and equipment.
  • Restaurants and Cafés:
    • Between customers: Wiping down tables, chairs, and menus.
    • Daily: Deep-cleaning kitchen areas, including surfaces, utensils, and floors.
    • Weekly or Bi-weekly: Cleaning ovens, grease traps, and ventilation systems.
  • Healthcare Facilities:
    • Throughout the day: Sanitising patient rooms, restrooms, and waiting areas.
    • After every use: Cleaning and disinfecting equipment in treatment and operating rooms.
    • End-of-day: Deep cleaning of all key areas.
  • Schools and Daycares:
    • Daily: Cleaning classrooms, restrooms, and common areas, with disinfection of desks and doorknobs.
    • Weekly: Deep-cleaning less accessible spots, like vents and corners.
  • Warehouses and Industrial Facilities:
    • Daily: Cleaning walkways, break rooms, and high-traffic zones.
    • Weekly: Tidying storage areas and organising equipment spaces.
    • Monthly: Deep-cleaning tasks to maintain safety and efficiency.
  • Specialised Cleaning (e.g., Windows, Carpets, Floors):
    • Monthly or Quarterly: Window washing, carpet shampooing, and floor polishing based on the business’s specific needs.

Do Commercial Cleaners Offer Specialized Cleaning Services?

Yes, commercial cleaners often provide specialised cleaning services designed to meet the unique needs of different businesses. These services go beyond regular maintenance and address specific areas that require more attention or expertise.

Carpet cleaning is a popular specialised service, especially for offices, hotels, and schools. Over time, carpets can collect dirt, dust, and allergens that regular vacuuming can’t fully remove. 

Professional carpet cleaning services use methods like hot water extraction or steam cleaning to deep clean the fibres, eliminating stains and refreshing the appearance of the carpet. Regular deep cleaning also helps extend the life of the carpet.

Window washing is another specialised service, essential for businesses like retail stores, restaurants, and high-rise office buildings. Clean, streak-free windows make a big difference in the overall look of a business, creating a brighter and more inviting environment. Commercial cleaners use tools like water-fed poles or lift systems to reach high or difficult areas, ensuring a thorough clean inside and out.

Pressure washing is particularly useful for industrial facilities, warehouses, and businesses with outdoor areas that need regular upkeep. It involves using high-pressure water to remove grime, mould, and dirt from surfaces like building exteriors, sidewalks, and parking lots. Pressure washing can also help maintain outdoor furniture, signage, and other surfaces, keeping the business looking fresh and professional.

In addition to these, some commercial cleaners offer services like upholstery cleaning, where fabrics on office chairs, couches, and other furniture are treated to remove stains and odours. For healthcare facilities or food businesses, cleaners might provide deep sanitisation services to maintain strict hygiene standards.

What is Green Cleaning, and Do Commercial Cleaners Offer It?

Green cleaning refers to the use of environmentally friendly products and practices that are safe for both people and the planet. 

Unlike traditional cleaning methods that may involve harsh chemicals, green cleaning uses biodegradable, non-toxic, and naturally derived products. This approach reduces the impact on the environment, helping to minimise air and water pollution.

Many commercial cleaners now offer green cleaning as part of their services, catering to businesses that want to maintain a clean space without harming the environment. Eco-friendly products are just as effective at removing dirt, grime, and germs, but they do so without releasing harmful fumes or leaving behind harsh residues.

The advantages of green cleaning include improved indoor air quality, which is especially important in settings like offices, schools, and healthcare facilities. It can also reduce health risks for employees and customers who may be sensitive to chemicals.

Plus, using eco-friendly products demonstrates a company’s commitment to sustainability, which can be a positive message to clients and staff.

Can a Commercial Cleaning Service Help with Post-Construction Cleanup?

Yes, commercial cleaning services are well-equipped to handle post-construction cleanup, addressing the specific challenges that come after a building project.

Once construction or renovation work is finished, there’s often a lot of dust, debris, and leftover materials that need to be thoroughly cleared before the space can be used. This is where professional cleaners come in.

Post-construction cleaning requires more than just a quick sweep; it involves deep cleaning of every corner to remove fine dust and dirt that settles on surfaces, windows, and even inside vents. 

Commercial cleaners use specialised equipment like industrial vacuums, high-powered scrubbers, and pressure washers to tackle these tasks effectively. They can also handle the safe disposal of construction debris, such as leftover wood, metal, and packaging materials.

Additionally, cleaners take care of detail work, such as wiping down light fixtures, polishing floors, and ensuring windows are spotless. They even clean out smaller, often-overlooked areas like cabinets, shelves, and baseboards.

What is the Cost Range for Commercial Cleaning Services?

The cost of commercial cleaning services in Australia can vary widely, depending on several factors such as the size of the space, the type of cleaning required, and the frequency of service. Here’s a breakdown of typical price ranges in AUD:

  • General Office Cleaning: For routine cleaning, expect to pay around AUD 30 to AUD 50 per hour. Smaller offices (up to 100 square meters) might cost between AUD 200 and AUD 300 per month for weekly cleaning, while larger offices (around 500 square meters) could be AUD 800 to AUD 1,200 per month for the same frequency.
  • Carpet Cleaning: Commercial carpet cleaning usually ranges from AUD 2 to AUD 5 per square meter. Heavily soiled carpets or large areas may lead to higher rates, with an average price of around AUD 150 to AUD 300 for a small office space.
  • Window Cleaning: For ground-level windows, rates are typically between AUD 5 and AUD 10 per pane, or AUD 50 to AUD 100 per hour. High-rise window cleaning, which requires specialised equipment, can cost AUD 200 to AUD 400 per hour.
  • Post-Construction Cleaning: This is generally more intensive, costing between AUD 40 and AUD 70 per hour. Depending on the size of the project, total costs might range from AUD 500 to AUD 2,000.
  • Eco-Friendly or Green Cleaning: Services using environmentally friendly products may cost about 10% to 20% more than standard rates due to the higher price of green cleaning supplies.

How Can I Ensure the Cleaning Service Meets My Business Needs?

Ensuring that a commercial cleaning service meets your business needs starts with careful evaluation and selection. Here are some tips to help you make the right choice:

  1. Identify Your Specific Cleaning Requirements: Before reaching out to any service, outline what you need. Consider the size of your space, the type of cleaning (e.g., daily maintenance, deep cleaning, or specialised services), and any particular areas that need extra attention. This will help you communicate clearly with potential cleaners.
  2. Check Experience and Specialisation: Look for companies that have experience in your industry. For instance, cleaning requirements for healthcare facilities differ from those for offices or gyms. A company familiar with your type of business will know how to meet specific standards and handle any challenges.
  3. Request a Customised Cleaning Plan: A good cleaning service should offer a tailored plan based on your needs. During the initial consultation, ask if they can create a schedule and checklist that addresses your requirements, including any special tasks or irregular cleaning projects.
  4. Ask About Cleaning Products and Equipment: Ensure the service uses high-quality, effective cleaning products. If your business prefers green cleaning, ask if they offer eco-friendly options. Also, check if they bring their own equipment or if you need to provide any supplies.
  5. Review Client References and Reviews: Look for testimonials from other businesses, especially those in your industry. Client feedback can give you insight into the service’s reliability, professionalism, and quality of work. Positive reviews are a good indicator, but also pay attention to how they handle complaints.
  6. Check for Licensing, Insurance, and Certifications: Verify that the cleaning company is properly licensed and insured. Insurance is crucial to protect your business from liability in case of accidents or damage. Certifications in specific cleaning practices, like green cleaning or hospital-grade sanitation, are also a plus.
  7. Evaluate Communication and Flexibility: The company should be easy to reach and willing to accommodate your schedule. A flexible cleaning service can adjust their plan if your needs change, such as during busy seasons or special events.
  8. Consider a Trial Period: Before signing a long-term contract, see if the company offers a trial period. This allows you to evaluate their service quality, punctuality, and professionalism without a big commitment.

Key Takeaway

Keeping a workspace clean isn’t just about appearances; it’s about creating a healthier, more productive environment for everyone who walks through the door. 

Whether it’s regular office upkeep, deep-cleaning carpets, or making sure high-touch areas stay sanitised, professional commercial cleaning services can handle it all, and they do it well. Plus, with options for customised plans, businesses get exactly what they need without any guesswork.

If you’re ready to make your workspace cleaner, safer, and more welcoming, why not leave it to the pros? At Cleann.com.au, we offer flexible, tailored cleaning solutions that fit the unique needs of your business. From daily maintenance to specialised deep cleans, we’ve got you covered. Get in touch today for a quote, and let’s keep your business looking its best!

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